Return policy

Yaeeorm Return & Refund Policy

At Yaeeorm, we are dedicated to providing high-quality products and an exceptional shopping experience. If for any reason you are not fully satisfied with your purchase, we are here to assist you with a straightforward return and refund process. Please review our policy below for a smooth experience.

1. Return Eligibility

You can return items within 30 days of the purchase date, provided the item is unused and in its original condition, including all original packaging, tags, and accessories. Returned items must be in sellable condition.

Non-Returnable Items

Some items are non-returnable unless defective or damaged upon arrival. These include:

  • Custom-made or personalized products (unless defective)
  • Perishable goods (e.g., food items)
  • Gift cards
  • Downloadable products
  • Final sale or clearance items

If your item is ineligible for return, we will notify you before proceeding.

2. How to Return an Item

Returning an item is easy:

  1. Contact Us: Email [email protected] or call +1 505-900-4769. Include your order number, the item(s) you're returning, and the reason for the return. We’ll guide you through the process and, if necessary, provide a return authorization.
  2. Pack the Item: Carefully pack the item in its original packaging, including the receipt or order confirmation.
  3. Ship the Return: Use a trackable shipping method to ensure the item reaches us safely. You are responsible for the return shipping cost unless the return is due to an error on our part.

3. Who Pays for Return Shipping?

  • If the return is due to a mistake on our end (e.g., wrong, damaged, or defective items), we will cover the return shipping cost.
  • If the return is for personal reasons, such as a change of mind or selecting the wrong product, you will be responsible for return shipping fees.

4. Refund Processing

Once we receive your return and verify the item’s condition, we will process your refund to the original payment method. Refunds typically take 7-10 business days to process. Depending on your payment provider, it may take an additional 3-5 business days for the refund to appear in your account.

5. Exchanges

We currently do not offer direct exchanges. To exchange an item:

  1. Return the original item using our return process.
  2. Place a new order for the item you want.

6. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving the item. Provide clear photos or videos of the issue, and we will arrange for a replacement or refund, including all necessary shipping costs.

7. Non-Returnable Items

Certain items cannot be returned, such as:

  • Final sale or clearance items (unless defective)
  • Gift cards
  • Perishable goods (e.g., food, flowers)
  • Custom-made or personalized items (unless defective)

8. Order Cancellation

If you need to cancel your order, please contact us immediately. Cancellations can only be processed before the order has been processed or shipped. Once the order is in transit, it cannot be canceled.

9. Need Assistance?

If you have any questions or need help with a return, exchange, or refund, please don’t hesitate to reach out.

  • Email: [email protected]
  • Phone: +1 505-900-4769
  • Address: 737 N Clifton Ct, West Peoria, IL 61604, United States

At Yaeeorm, we are committed to making your shopping experience smooth and hassle-free. Thank you for trusting us with your purchase!